Sub-Processors and FADEL Entities
FADEL uses certain sub-processors to assist in providing the services as described in the agreement between customer and FADEL. This sub-processor page includes information about the identity, location, and role of each sub-processor. Defined terms used herein shall have the same meaning as defined in the agreement.
A sub-processor is a third party engaged by FADEL—including entities from within the corporate structure of FADEL—that (potentially) have access to personal data to perform some of FADEL’s obligations under the agreement; e.g., to assist with infrastructure services, content delivery networks, or customer support. Before engaging any sub-processors, FADEL performs intakes to evaluate their privacy, security and confidentiality practices and executes agreements implementing applicable obligations.
FADEL engages the following sub-processor to host and store Customer Data.
|
Entity name |
Entity type |
Entity country |
|
Amazon Web Services |
Cloud Service Provider |
United States, European Economic Area |
FADEL works with certain third parties, as listed below, to provide specific functionalities within the FADEL Product(s). In order to provide the relevant functionality these sub-processors access Customer Data. Their use is limited to the indicated activities:
|
Entity name |
Sub-Processor activity |
Entity country |
|
Freshworks, Inc. |
Freshdesk by Freshworks, Inc. provides a cloud-based system for tracking and solving customer support tickets. |
United States, European Economic Area, Australia, India |
|
Apps Associates (I) Pvt. Ltd. |
Subcontractor providing Cloud Operations Monitoring capabilities via staff augmentation |
India |
The following entities are part of the corporate structure of FADEL. Depending on the geographic location of a customer, FADEL may also engage one or more of the following entities as sub-processors:
|
Entity name |
Entity country |
|
Fadel Partners, Inc. |
United States |
|
Fadel Partners, SAL |
Lebanon |
|
Fadel Partners UK Limited |
United Kingdom |
|
Fadel Partners France |
France |
As FADEL is continuously improving its product(s), the sub-processors used may also change. FADEL will promptly update this page with any new or replacement sub-processors and notify customers before, and how, such sub-processors will process personal data. Please check back frequently for updates.
January 10, 2023